Customer Service Consultant

Job Details

Hours: Permanent, full time 36 hours per week. Salary: £26,500 per annum (depending on experience). Closing Date: Tue, 23 Jun 2026.

Responsibilities

• Serve as the first point of contact for customers in branch and by telephone, giving a positive impression.
• Engage customers by asking insightful questions to uncover their needs and provide tailored solutions.
• Listen to customers' circumstances and offer personalised solutions that meet their goals.
• Proactively reach out to customers by phone to identify needs and discuss how we can support them.
• Maintain accurate records in internal systems, focusing on vulnerable customers.
• Adhere to policies, standards and controls, receiving comprehensive training and coaching.

Qualifications & Experience

• Previous experience interacting with customers, either in person or over the phone.
• Experience in banking, building society, contact centre, retail, food & beverage, hospitality, health/care or similar sectors is advantageous but not mandatory.
• Demonstrated passion for delivering exceptional service and going above and beyond.
• Ability to work well alongside others with a "one team" mindset.
• Strong time management skills to handle a high volume of customers.
• Adaptive, willing to grow and change with business needs and priorities.

Benefits

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays; 1 day added per year of service up to 30 days after five years.
• Holiday trading scheme to buy and sell additional leave days.
• Employer matched pension contributions up to 10% per annum.
• Employee Assistance Programme and online employee discount platform.
• Three paid volunteering days per year.
• Colleague mortgage and savings accounts; discount schemes.
• Commitment to training and development.
• Private medical insurance for all colleagues.
• Salary sacrifice scheme for hybrid/electric car.

About Skipton Building Society

We are the fourth biggest building society in the UK, a mutual organisation owned by our members. Our purpose is to help people have a home, save for life ahead and support long term financial wellbeing.