Customer Service Consultant

A branch-based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required. Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition. Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs. Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

• Engaging and Discovering Customer Needs on Branch Entry
• Acquiring New to Bank Customers
• Deepening Relationships with Customers
• Delivering Service Excellence
• Promoting and Delivering Multi-Channel Engagement
• Supporting the Branch
• Protect the Bank - through vigilance against fraud, knowing your customer, adhering to regulations/policies and minimizing operational risk

Area of Interest: Branch and Retail Banking

Location: Sutton, High Street, UK (SM1 1DU).

Work style: Office Worker

We are committed to diversity and inclusion and will offer interview to people with disabilities, long term conditions or neurodivergent candidates meeting the minimum criteria for the role. If you need accommodations, please contact the Recruiter.