Customer Service Claims Specialist. Job in Liverpool Move Collective Jobs

Job Title: Customer Service Claims Handler

Location: Liverpool

Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays

• In first party claims, our purpose is to help our customers when they need us the most with speed, ease and understanding
• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers' needs during their claims journey
• Utilise our in house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim

• Excellent customer service skills
• Naturally empathetic and the ability to connect with people
• Quick fast paced problem solving ability
• Positive can do attitude
• Good IT skills and a confident communicator
• Passionate about working as part of a team
• Have the ability to make fast, informed decisions
• Excellent organisational and prioritisation skills with a strong attention to detail
• Have a desire to develop skills and experience within the insurance industry
• The ability to deal with challenging customers and third party insurers

• A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Through career fairs, leadership programmes, and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work life balance and individual needs
• Recognition awards, social events & more