Customer Service Claims Handler

Overview

Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays

Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role.

What you will be doing

• In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers' needs during their claims journey
• Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim

What we're looking for

• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Good IT skills and a confident communicator
• Passionate about working as part of a team
• Ability to make fast, informed decisions
• Excellent organisational and prioritisation skills with strong attention to detail
• Desire to develop skills and experience within the insurance industry
• Ability to deal with challenging customers and third party insurers

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reaching a milestone of £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. Our growth is driven by the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
• A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support and free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs

Our Commitment to our colleagues

These aren't just words - they're the principles we live by. We back them up with action, earning recognition and accreditation from organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - investing in people's future
• Best Place to Work for Women - supporting women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're excited you're considering joining Acorn. To help everything go smoothly, here are a couple of things to keep in mind:

• If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
• Visa requirements: We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We are not able to offer visa sponsorship at this time.
• We're committed to creating an inclusive, supportive workplace. If you need any adjustments during the recruitment process or once you're part of the team, let us know. We'll work with you to enable you to do your best work.