Customer Service Champion

This is a full time position, based at our head office in Richmond. This role will require a mix of office and home based work 3:2.

Responsibilities

• Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
• Composing word-perfect emails, tweets and other social media messages
• Acting as a brand ambassador for SPOKE
• Troubleshooting issues, and finding smart and practical solutions to any customer queries
• Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business

Requirements

• Previous customer service experience (in any capacity)
• Word perfect english
• Outstanding attention to detail
• Excellent communication skills
• Energetic and positive character
• A quick learner with a "can do" attitude and a willingness to roll up your sleeves
• An interest in eCommerce and menswear

Bonus points if:

• You have experience with Dixa and Shopify
• You're not just looking for a boring 9-5! (there will be some weekend work too)
• You know your way around an Excel (or Google) sheet
• You have prior start-up experience

Benefits

• A competitive salary
• 25 days of holiday - and 1 additional for each year of service
• Vitality health insurance
• A shiny MacBook
• A fun and varied social calendar
• 3&2 working week - work from home (or anywhere else) 2 days per week
• Perhaps the most generous 'trouser allowance' anywhere in the world
• unproven, but likely