Customer Service Centre Installation Planners

• Looking for a hybrid office based work from home role? Choose from Full time hours (35 per week) Monday to Friday or Part time hours, Monday to Friday.
• A natural organiser, someone who enjoys working in a collaborative environment?
• Someone who enjoys working with customers and colleagues, who we place at the core of everything we do?
• Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over licensed premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival.
• Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.

Working at Innserve, you'll enjoy:

• Competitive salary (.31 pa, reduces pro rata for part time)
• Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum 3 days in the office per week.
• Generous holiday allowance: 23 days holiday + bank holidays.
• Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
• Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
• But that's not all! Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

Your typical day as an Installations Planner:

Our Customer Service Centre Installation Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same! You'll act as a first point of contact for Innserve's technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You'll take the lead in speaking to our customers to ensure they are ready for the technician's visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date. At Innserve, we are One Big Team, and We Keep Britain Pouring.

You'll already have:

• Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
• Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
• The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
• Strong attention to detail, be organised, self motivated and can work independently with the ability to plan and prioritise workloads with a structured approach.
• The desire to be a strong team player who wants to succeed and deliver excellence.
• Licensed trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.

At Innserve, we are One Big Team.