Customer Service Centre Diagnostics Advisor

Looking for a customer service role that's out of the ordinary and offers a hybrid, flexible working week, with at least two days work from home per week?

A natural problem solver, skilled in customer care and providing solutions, who is ready to take your career in a different, unique direction? We are looking for people like you to be welcomed into our key team of customer service diagnostics specialists, working with the leading bars, restaurants, hotels, festivals, stadiums, concerts. We keep our customers pouring.

We offer: Full time 35 hours per week (our opening hours are 8am to 9pm 7 days per week).

• Competitive salary (£24511pa)
• Hybrid working (offering flexibility and a great work life balance. after training period)
• Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs.
• Life assurance, holiday trading options, retail discounts plus access to an award winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
• Complimentary on tap soft drinks and premium hot drinks.
• In house training and support to pursue external qualifications and apprenticeships.
• "Flex Pot" each year to purchase additional personalised benefits (life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, etc.).
• Opportunities for overtime at increased hourly rates and the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.

You will be the first voice our customer hears when they need help, so a calm, cool demeanour, sometimes under pressure, is essential. You'll join a fast paced, far from typical call centre customer service team, supporting customers in leading restaurants, hotels, bars and at festivals, concerts, and events. Through industry leading technology, you'll diagnose their problems over the phone or arrange for one of our specialist technicians to attend their property. You will be welcomed into a team of customer service specialists who are passionate about "Keeping Britain Pouring" and who will do anything and everything they can for our customers and each other.

• Ideally, a background in office based customer service, call centre, contact centre, high volume call handling or similar.
• Confidence in communicating and an ability to form positive working relationships with technicians and customers.
• Strong attention to detail, organisational, self motivated and able to multitask or work independently with a structured approach to planning and prioritisation.
• Proven experience as an ardent team player who wants to succeed.
• The ability to assist and support colleagues and juggle priorities to achieve team goals as well as personal ones.
• The ability to stay cool under pressure.
• Strong verbal and written communication skills.
• Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential.
• Experience in CRM systems.

after training period