Customer Service/ Call Centre Advisor

Customer Service/ Call Centre Advisor - Cardiff/Hybrid - 12 Months - £14.79 PAYE

Are you a natural problem solver with a passion for helping people and delivering truly exceptional customer service? Do you thrive in a fast-paced environment where delivering the right resolution the first-time matters? Do you take pride in resolving issues efficiently and leaving customers smiling after just one call? If so, we want to hear from you.

Responsibilities

• Respond to inbound customer inquiries via phone showing professionalism and empathy
• Diagnose issues and provide effective solutions on the first contact whenever possible
• Use internal systems and knowledge bases to assist customers confidentially
• Document interactions clearly and accurately
• Collaborate with team members to share knowledge and improve processes

Skills / Experience

• Experience in a call centre or customer service role
• Strong communication and active listening skills
• Strong problem-solving mindset with a focus on first call resolution
• Ability to work independently and as part of a team
• Tech savvy and comfortable navigating multiple systems

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.