Customer Service Assistant at Newcastle Station (Summer campaign)

Customer Service Assistant (Summer Campaign 2026)

Newcastle Station

£13.45 per hour (PAYE), 35 hours per week, shift-based role

Contract length: 17.07.2026 - 05.09.2026

Kickstart Your Railway Career This Summer at Newcastle Station!

About the role

We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Newcastle Station on a summer temporary basis. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.

Responsibilities

In this role, you will be responsible for supporting passengers throughout their journey, acting as a key point of contact across the station. You will provide clear and accurate information regarding train times, platform details, journey planning, and ticketing queries. You will also assist passengers with luggage, mobility needs, and general wayfinding, helping to ensure a smooth and positive travel experience for all customers.

You will be expected to maintain a visible presence across the station, responding quickly to passenger needs and supporting the safe and efficient flow of people during busy periods. Strong communication skills, patience, and the ability to remain calm under pressure are essential, particularly when dealing with service disruptions or high passenger volumes.

You will work an average of 35 hours per week on a rotating shift pattern, covering early shifts starting from approximately 06:00am and late shifts finishing up to 23:00pm. Flexibility is important, as shifts will vary across a Sunday-to-Saturday rota.

Qualifications

Previous customer service experience is beneficial but not essential, as full training will be provided. We are looking for individuals with a positive attitude, strong work ethic, and a genuine desire to deliver excellent service.

Company

You will be joining a well-established and highly respected UK rail operator responsible for managing key transport links and delivering millions of passenger journeys each year. The organisation plays a vital role in keeping the rail network running safely, efficiently, and reliably, with a strong focus on customer experience and operational excellence.

The business is committed to maintaining high standards of safety, professionalism, and service delivery across all stations and onboard services. Employees are supported through structured training, clear procedures, and ongoing development opportunities, with a strong emphasis on teamwork and continuous improvement.

This is an excellent opportunity to gain exposure to the rail industry within a high-profile transport environment, with potential pathways into longer-term or permanent roles for those who perform well and demonstrate commitment.

EEO Statement

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

By applying, you accept the terms of our Privacy Notice available on our website.