Customer Service Assistant

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.

We are proud to be a Real Living Wage Employer-so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage .

Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website .

Job title Customer Service Assistant Job reference REQ260510 Date posted 24/07/2026 Application closing date 23/08/2026 Location Loughborough Package Administrative Services grade 2 from £24517 to £26108 per annum. Subject to annual pay award. Job description

Loughborough Sport

Part time (33.26 hours per week) and open ended

Shift allowance of 12.5% term time and 5% vacation time

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a 'can do' attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

The shift pattern alternates between mornings, evenings and weekends, and bank holiday and University closure days are also included.

For more information on the role please refer to the Job Description and Person Specification.

Contact for informal enquiries: Greg Handsley on

Closing date for receipt of applications: 23rd August 2026

Interviews: 2nd September 2026

At Loughborough, ourbenefitsare designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of ourbenefitsinclude:

• Time off - generous holiday allowance, including 14 university closure days and bank holidays, with theoptionto buy extra through our holiday purchase scheme
• Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park
• Financial wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities
• Support for you and those close to you- through our range of life event leave policies as well as accessto anon-site nursery at our East Midlands campus, flexible and hybrid working options.
• Health and wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support
• Travel and sustainability -access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting

Discover more about the full range of rewards andbenefitsat Loughborough University.