Customer Service Assistant

We are looking for a part time member of staff to join our amazing team of Customer Service Assistants who not only crush sales goals, but also bring high energy and positivity. Your primary responsibilities will be to assist the Store Management in all aspects of this leisure retail operation; interacting with customers, sharing your passions, maintaining stock and of course closing that sale.

Familiarity with One Piece, particularly OPTCG, and an interest in anime and Japanese culture would be advantageous.

Responsibilities

• Greet and welcome customers with a warm, friendly demeanour
• Function as an expert in our product offerings, answering customer questions and providing recommendations
• Ensure the store is well-maintained, clean, and visually appealing
• Process customer transactions accurately and efficiently
• Maintain a professional appearance and conduct at all times
• Work with the store management team to achieve sales targets and meet performance goals
• Assist in inventory management, including receiving, stocking, and organising merchandise
• Contribute to a positive and inclusive team environment

Qualifications

• Previous experience in sales within a retail or leisure hospitality venture
• Excellent communication and interpersonal skills
• Be organised with an attention to detail
• The ability to work flexible hours, including weekends and holidays
• Passion for our brand and commitment to delivering a high-quality customer experience
• The ability to work well in a team environment
• Familiar with Microsoft Office and tech literate

Benefits

• Store discount (after probationary period)
• Family friendly working policies
• Training and development
• Discounts at other BNAE operated venues

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society, and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences, and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability, or any other category protected by law.