Customer Service Assistant

Customer Service Assistant

Contract length: 12 week
Pay rate: £14.68/hour (PAYE)
Location: Alness

Venesky-Brown's client, a public sector organisation in Alness, is currently looking to recruit a Customer Service Assistant for a 12 week contract on a rate of £14.68/hour (PAYE).

Responsibilities

- Supporting customers to Pay, Report and Request services.

- Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages.

- Upkeep knowledge of mandatory service provision and everchanging policy and procedure.

- Guaranteeing compliance with data security and information management laws.

- Maintaining a consistent and professional approach to sensitive/confidential issues.

- Assisting a diverse customer base, including vulnerable customers with complex needs. Assessing and referring immediate risk to the appropriate service or agency.

- Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately.

- Liaising within departments, 3rd party organisations and members in a professional manner.

- Will be required to have a focused approach and work towards operational targets.

- Must collaborative with the wider organisation to seek best practice and enhance customer outcomes. This will involve a pragmatic approach and the capacity to think about improving customer experience, whilst working in the constraints of Local Authority resource.

- Commitment to engage with ongoing training and development.

- Adherence with policies and procedures developed to protect credit, debit and cash card transactions and prevent the misuse of cardholders' personal information,

- To deliver customer service from the environment which best enables you to meet customer needs, participating as part of the team, whether this be hybrid or office working.

- Assist in the detection, prevention and reporting of fraud and misuse of council concessions, benefits and entitlements.

- Will be involved in the Administration and assessment of Blue Badge and Bus pass applications in accordance with the requirements of Transport Scotland's appropriate legislative framework.

- Access secure systems under social security regulations, using these for the intended purposes only and complying with acceptable usage of these systems.

- Must have an ability to remain politically neutral and democratic.

Essential Skills:

- Recent experience of delivering frontline Customer Service to the public.

- Experience with Office 365 programmes including Microsoft Outlook, Excel, Word, and Teams.

- Excellent written, verbal and interpersonal skills.

- Strong Customer Care competencies with an ability to demonstrate empathy and diplomacy.

- A proactive approach to problem solving.

- The ability to actively listen, understand and respond to customers' needs.

- To be a flexible and effective team member.

- Have the ability to be adaptable and embrace change.

If you would like to hear more about this opportunity please get in touch.