Customer Service Assistant

Contract Civic Recruitment Limited United Kingdom

Posted On 13/04/2026

City Wisbech

Province Cambridgeshire

Postal Code PE13

6 months contract with a local authority
Job Purpose

• The Customer Services Assistant is responsible for delivering a professional, welcoming, and effective front line service to members of the public, visitors, and internal stakeholders. The postholder provides multi channel customer support, resolves enquiries at the first point of contact, and supports the wider Customer Services team with administrative duties. The role ensures that all interactions are customer focused, accurate, and delivered in line with established service standards and policies.

Key Duties/Accountabilities

• Deliver efficient multi channel customer services (face to face, telephone, online) and ensure compliance with service-level performance standards.
• Identify specialist enquiries, escalating and redirecting as required while ensuring positive outcomes, including for vulnerable customers.
• Support strong working relationships with internal teams, building users, facilities management, and partner agencies.
• Maintain responsibility for agreed administrative tasks to support end to end service delivery.

Essential Experience Required

• Experience delivering customer service across face to face, telephone, and online channels.

Essential Qualifications Required

• GCSE English (Grade C or above) or proven equivalent literacy skills.

Additional information to note

• Working hours: 37 hours per week
• The hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm.
• Awdry House, Ramnoth Road, Wisbech - office based only, no hybrid opportunities.
• Shortlisted CV will be invited to an assessment (writing) and if successful face to face interview.