Customer Service Assistant

Overview

Customer Service Assistant

Salary - £25,185 - £25,989 pro rota (Grade 3)

Hours - 14 hours per week (see shift pattern below)

Location - WV Active Central & Aldersley

Contract type - part time, permanent

Shift Pattern

• Week 1: Thursday 14:15-22:15; Friday 14:15-22:00
• Week 2: Thursday 14:15-22:15; Friday 13:45-22:00
• Week 3: Monday 15:00-19:00; Saturday 07:30-16:30

About WV Active

We're a city with big ambitions. A place packed with pride, passion and endless potential. WV Active is our leisure brand and has three centres in the city: Bert Williams in Bilston, Aldersley Leisure Village in Tettenhall and Central Baths, a city centre location.

Role purpose

Are you passionate about working in the leisure and fitness industry and looking for the next step in your career? At WV Active we want to hear from you.

As a Customer Service Assistant, you'll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward. You will deliver excellent customer service as WV Active's front of house representative and provide a welcoming, warm and professional environment to all visitors. You will have a positive and customer oriented approach in ensuring visitors have the best experience.

Responsibilities

• You will support the Sales & Service Manager in sales, retention and administration of memberships.
• You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services.

Requirements

Special conditions: A rota system is in place for this post and should expect to work early, late and weekend shifts. Please see shift pattern above.

This post is subject to the essential qualifications highlighted in the person specification and an enhanced DBS check.

How to apply

If you are called for an interview, please ensure you have relevant identification and qualification certificates to provide.

Additional information

For more information please contact James Hayes at

Previous applicants need not apply.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Attachments

Attached documents: Job Description and Person Specification