Customer Service Assistant - Various roles - Crewe- Talent Bank

Our stations team at Crewe are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants-Various roles and Contracts.

The Talent Bank will cover Platform, Retail, and Multifunctional roles across a range of contract types, including full time, part time, permanent, secondment and fixed term positions.

Salaries will vary depending on the role.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others?

Then this is the opportunity for you!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network. With over 500,000 customers traveling on our network weekly, our Stations Customer Service Assistants are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

In this role you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be you!

• Provide travel assistance, information and guidance to customers throughout the station, including on platforms, concourse and all public areas.
• Take initiative in problem solving and provide reassurance to customers.
• Ensure the safe and punctual dispatch of all services.
• Keep colleagues and customers safe through completing safety checks on the station.
• Be an ambassador for the company by going above and beyond for our customers.

If there is nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.

Please note that Platform and Multifunctional roles are safety critical positions and you will need to pass a safety critical medical and a safety awareness assessment to be considered for these roles.

Retail roles are non safety critical and only new entrants will require a medical (unless multifunctional).

Training will be provided.

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you, please apply now to join our team, or see the role profiles for Platforms and Retail.

Please note: If you are successful through the recruitment process you will be placed in a Talent Bank where your details will be held for 12 months. When suitable roles become available, we will contact you. If not offered within 12 months, you will need to re apply.

At Avanti West Coast, we value diversity and are committed to building an inclusive workforce.

• Passionate - We foster a culture where everyone is driven to achieve our mission together.
• Committed - We are dedicated to safety, reliability and delivering the best for our customers, colleagues, stakeholders and the industry.
• Integrity - We take responsibility for our actions and hold others accountable.
• Ambitious - We strive for excellence and explore new ways of working.
• Authentic - We communicate with openness, trust and clarity.

We reserve the right to withdraw this advert at any time due to high volumes of applications.