Customer Service Assistant - Gates (LHD) (3480)

£25,300 rising to £27,400 (+ Regional Allowance + Sundays)

Contract: Full Time, averaging 35 hours per week.

Roster: Earlies & Lates (covering between 05:30 and 01:00 approx).

Overview

Are you passionate about delivering outstanding customer service? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day.

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

Responsibilities

• Assisting passengers with tickets, including checking them, general advice and ensuring the gates work.
• Providing the highest possible standard of advice, information and service to our customers.
• Delivering a safe, attractive retail station environment, with general cleaning and de-icing.
• Participating in the safe running of trains and a safe station environment by complying with procedures.
• Promoting all relevant marketing literature and useful information.

Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

This role will involve standing for long periods of time, working weekends and bank holidays.

Experience & Skills

• Proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, each and every time - you will be a role model for others.
• Demonstrable experience of managing customers effectively in difficult environments.
• Effective communicator and able to demonstrate this both through your application and assessments.
• Live in the local area to be able to get to and work and home.
• Able to make decisions in a customer focused manner and carry out instructions effectively.

Benefits

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraging. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and much more.