Customer Service & Tender Specialist - 80% To 100%

Acrostak is an international medical device company active in the development, manufacturing and commercialization of innovative solutions used for interventional cardiology. Our product portfolio includes a variety of angioplasty catheters used to open occluded vessels and restore blood flow as well as other high-tech devices in the field of minimally invasive interventions. Our clients are distributors and hospitals across the globe. To strengthen our team in Winterthur, Switzerland, we are looking for a:

Customer Service & Tender Specialist - 80% to 100% (f/m)

Tasks & responsibilities

• Daily orders processing (distributors and hospitals) in ERP
• Preparation of the delivery notes and invoices to customers
• Support to the sales team and distributors
• Manage process between logistics / warehouse and sales requests
• Control products availability in stock according to the production plan
• Manage the consignment stocks with the logistics department
• Support our Regulatory Affairs team during the registration processes
• Administration of required documents for shipments to customers.
• Apply for documents from authorities, chamber of commerce, Embassies
• Customer master data maintenance (ERP) in accordance with Sales Managers
• Update and ensure customer master data (ERP) in accordance with Regulatory and Quality assurance
• Monthly CFO statistics and update currencies (ERP)
• Customer master data maintenance CRM
• Marketing material inventory management
• Tenders tracking, management and documentation support in accordance with sales management.

Education and required competencies

• Graduated commercial education (min CFC), higher education preferred.
• More than 3 years of professional experience, mainly in office CSC and tender management
• Excellent interpersonal skills, good communication skills, able to take initiatives.
• High degree of independence and flexibility
• Very good knowledge of MS-Office products and modern ERP systems
• Language skills: Fluent in English and German; excellent in French and/or other languages
• Ability to efficiently manage multiple tasks and to define priorities
• Able to work with different cultures and mentalities around the world. Able to work under pressure
• Experience in Medical Devices is an asset