Customer Service and Sales Support Executive

Location: Derry/Londonderry

Hours: Monday-Friday, 8:00am-4:30pm

Salary: £30,000 + attractive annual bonus

Contract: Full-time, office-based (Temp to Perm)

Join a Team Where Your Work Truly Matters

MPA Recruitment are delighted to be working in partnership with a market leading employer to recruit a Customer Service and Sales Support Executive. Are you passionate about delivering exceptional customer service and supporting a busy sales operation? This is your chance to join a respected, family?run business in Derry/Londonderry-known for its friendly culture, strong values, and commitment to excellence.

We're looking for an office professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in keeping operations running smoothly. This role is temporary initially but will become permanent for the right candidate.

You'll be a key part of the customer experience and sales process, ensuring every interaction is handled with care and professionalism. Your role will include:

• Respond to incoming calls and customer enquiries with confidence and warmth
• Provide updates on orders, deliveries, and any delays
• Resolve issues quickly and positively
• Offer product advice and support materials

• Process customer orders accurately
• Prepare quotations and pricing
• Identify upselling and cross?selling opportunities
• Research and qualify new leads

• Manage returns, demos, special orders, and service requests
• Maintain detailed customer records
• Provide essential admin support to a team of 7 Business Development Managers

• A customer-focused professional who genuinely enjoys helping people
• Strong Bubbly communicator with excellent organisational skills
• Proactive, reliable, and able to work confidently in a busy office
• Experience in customer service, administration, or sales support
• Comfortable using ERP systems (training provided)
• Honest, detail?driven, and a great team player

• A welcoming, supportive team in a long-established family business
• A varied role where your contribution makes a real impact
• Full training and ongoing support
• Competitive salary of £30,000 plus an attractive annual bonus