Customer Service and Sales Representative

The Opportunity

As a Customer Sales and Service Representative at Allianz Direct, you will support our personal lines customers with great care and diligence. You will provide fantastic customer experience, offer market leading products and achieve key sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation. You'll join a fun and fast paced dynamic team with extensive insurance training, continuous development and regular coaching to build your skills and support your success.

Following completion of training, you'll work in a hybrid working model.

Key Responsibilities

• Provide customers with quotes and convert new business opportunities
• Proactively identify and convert cross sell and multi cover opportunities
• Achieve sales, service and customer satisfaction targets, as agreed with your manager
• Process policy adjustments as requested by our customers, and ensure records are kept accurate and up to date
• Consistently demonstrate our People Attributes: Customer and Market Excellence, Collaborative Leadership, Trust and Entrepreneurship
• Look for ways to improve quality and efficiency within the team, sharing ideas and supporting continuous improvement
• Adhere to company quality guidelines and underwriting standards
• Comply with the Financial Regulator's Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Key Requirements / Skills & Experience Essential

• A third level degree or leaving certificate OR a minimum of 2 years' experience working in a sales or customer service environment

Desirable

• 6 - 12 months experience in an insurance/financial services environment
• Knowledge and understanding of general insurance
• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements
• Understanding of Data Analytics or Artificial Intelligence principles is advantageous

Our Benefits

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well connected, accessible location with onsite staff parking and free lunches.

Regulatory Notice

Appointment to this role will be subject to the requirements provided by the Central Bank of Ireland. Successful candidates will receive relevant Conduct Standards training where required.

We therefore welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.