Customer Service & Safety Agent (Bi-lingual French & English) - Hybrid (Birmingham, UK)

Location Remote/Hybrid (Birmingham, UK)

About Bond Bond is revolutionizing personal security and peace of mind for all.

Bond established a new paradigm and is defining a new standard of Preventative Personal Security. The Bond platform allows Bond members (end users) to request that Bond look after them in situations where they feel uncomfortable, but it is too early to dial 999. The Bond platform combines cutting edge technologies & AI, with Bond 24/7 Personal Security Agents who respond in seconds via the Bond app. Unlike simple panic buttons that offer a reactive solution in emergencies, Bond is preventative in pre emergency situations.

Bond offers members a sense that they are never alone. By activating Bond Preventative Services, Bond looks after the members in a variety of situations and can detect anomalies and threats, intervene, calm, guide, deescalate, deter unwanted companies and orchestrate help from first responders. All along, Bond guarantees the privacy of the members. You can view the Problem and Unique Bond Solution here:

Bond advisors include the foremost security experts globally, including former heads of US Secret Service, FBI, heads of metropolitan police globally, military special ops and other experts.

Bond customers include some of the largest corporations in the world, cities and universities, who pay for the Bond services and make them available to their people.

Bond is operational in 28 countries and growing.

For more information, visit our website .

Job Description Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations. In addition, candidates will:

1. Provide best in class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
2. Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully.
3. Provide a valuable and meaningful experience for our members by being attentive to their needs.
4. Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
5. Document, process, record and report information in verbal, written and electronic form, either in real time or post incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies.

Must haves

1. You speak and write fluently in both French and English.
2. Security Industry Authority (SIA) Public Space Surveillance (CCTV) Licensed.
3. You have 1-2 years of experience in customer support, security, or a similar client facing role.
4. You are currently enrolled in or have completed higher education.
5. You are comfortable with Microsoft Office, G Suite, and other web based platforms.
6. You are a strong communicator, calm under pressure, and detail oriented.
7. You are high energy, professional, and process driven.
8. You can identify and respond to auditory cues at varying volumes.
9. You can remain seated for extended periods and focus on screen based work.
10. You can read and respond to visual computer data, including different colors and refresh rates.
11. You are able to successfully complete a background check and reference process.
12. You hold a current, valid, and clean driver's license.
13. You understand and comply with all applicable data privacy laws and internal policies.

Nice to haves

1. Experience doing media work and video editing capabilities.
2. Bachelor's degree from an accredited college or university.
3. Fluent in a third language (preferably Spanish, Portuguese or Hebrew).

When working remotely, you will need the following

1. High speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared).
2. A quiet, well lit, professional workspace with a neutral background (gray or white).
3. Desk space for a monitor and laptop.
4. Bond will provide IT equipment after onboarding.

Compensation

1. Competitive Base Pay.
2. Bonus: Quarterly bonus for full time team members - for Permanent contract.
3. Stock Options - for Permanent contract.

Total Rewards As a high tech security start up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects and find opportunities to lead in your day to day experience.

We've been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow.

At Bond, You'll Enjoy

• Complete meritocracy: we reward people based on their contribution to the mission and adherence to the Bond culture not on other factors.
• Compensation above industry level.
• Stock option grants at a high growth startup.
• Quarterly bonuses for full time team members.
• Paid time off.
• Complimentary security services for you and your loved ones ($450 value per person).
• Growth and development opportunities to advance your career - as we grow as a startup, we strive to promote from within.

Bond is an employer that values diversity and inclusion. We do not discriminate against candidates based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, health condition, or any other characteristic protected by law. We are committed to a fair and ethical selection process.

Bond maintains a drug free workplace and may perform pre employment substance abuse testing and background checks, where permitted by law.

Ready to join Bond? Submit your resume in English and tell us why you're a great fit for this role.

Location (French) Teletravail / Hybride (Paris, France) / CDD 4 mois pouvant évoluer vers un CDI

À propos de Bond Bond révolutionne la sécurité personnelle et la tranquillité d'esprit pour tous.

Bond a établi un nouveau paradigme et définit un nouveau standard de sécurité personnelle préventive. La plateforme Bond permet à ses membres (utilisateurs finaux) de demander à Bond de veiller sur eux dans des situations où ils se sentent mal à l'aise, mais où il est encore trop tôt pour appeler le 122. La plateforme Bond combine des technologies de pointe et de l'IA avec des agents personnels disponibles 24h/24 et 7j/7, qui répondent en quelques secondes via l'application Bond. Contrairement aux simples boutons d'alerte offrant une solution réactive en cas d'urgence, Bond agit de manière préventive dans des situations pré urgence.

Bond offre aux membres le sentiment de ne jamais être seuls. En activant les services préventifs de Bond, la plateforme prend soin des membres dans diverses situations, peut détecter anomalies et menaces, intervenir, calmer, guider, désamorcer, dissuader les présences indésirables et coordonner l'aide des premiers intervenants. Tout au long du processus, Bond garantit la confidentialité de ses membres.

Les conseillers de Bond incluent certains des plus grands experts en sécurité au monde, y compris d'anciens responsables du Secret Service américain, du FBI, des chefs de police métropolitaine, des forces spéciales militaires et d'autres spécialistes.

Les clients de Bond comprennent certaines des plus grandes entreprises mondiales, des villes et des universités, qui financent les services Bond pour les rendre disponibles à leurs collaborateurs.

Bond est opérationnel dans 29 pays et continue de se développer.

Pour en savoir plus, consultez notre site web :

Description du poste Bond est en pleine expansion et recherche des personnes motivées pour soutenir sa croissance. Il s'agit d'une opportunité unique de rejoindre une équipe de sécurité innovante et hautement professionnelle. Ce rôle est polyvalent et nécessite que le candidat développe une compréhension approfondie de notre application et de nos services de sécurité personnelle.

Dans ce rôle, le candidat accompagnera nos membres tout au long de leur expérience avec Bond et les assistera face à d'éventuelles situations de sécurité. De plus, le candidat devra :

• Fournir un service de support et d'accompagnement de premier ordre par vidéo, téléphone, email et chat pour répondre aux questions sur nos produits et services, la facturation, l'utilisation générale, etc.
• Surveiller et analyser les demandes et requêtes des membres pour identifier rapidement les meilleures solutions et résoudre les problèmes de manière réfléchie.
• Offrir une expérience précieuse et significative aux membres en restant attentif à leurs besoins.
• Faire preuve de discernement pour garantir la qualité maximale et une satisfaction client élevée.
• Documenter, traiter, enregistrer et rapporter les informations verbalement, par écrit ou électroniquement, en temps réel ou après incident. Les employés seront exposés à des données sensibles et devront se conformer aux politiques de confidentialité.

Exigences indispensables

• Maîtrise parfaite du français et de l'anglais à l'oral et à l'écrit.
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