Customer Service & Logistics Coordinator

Role: Customer Service & Logistics Coordinator

Location: Luton

Hours: Monday to Friday, 37.5 hours a week + hybrid working

Salary: £30,000 - £38,000 per annum

6 Months Fixed Term Contract - Immediate Start

OA are currently looking to recruit for an experienced Customer Service & Logistics Coordinator to join an independently owned, growing business based in Luton.

As a Customer Service & Logistics Coordinator you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.

Duties of a Customer Service & Logistics Coordinator:

• Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
• Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
• Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
• Coordinate international logistics with third party hauliers to ensure on time, in full delivery of goods
• Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
• Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

What we would like from you:

• Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
• Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
• Highly organised, detail driven and solutions focused, comfortable handling complex documentation in a fast paced, regulated environment
• Professional, confident communicator
• Proactive team player
• Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous