Customer Service & Escalations Specialist

HarperCollins UK in Glasgow is seeking a Customer Service Agent on a 2-year fixed-term contract. You will manage escalated inquiries and coordinate with stakeholders to resolve issues within agreed timescales.

As part of the Supply Chain team, you will process orders, handle calls, maintain records, and strive to enhance the service experience for customers while meeting daily SLA targets. Join a busy customer service environment and contribute to efficient issue resolution, calling on strong