Customer Service & Credit Administrator

Customer Service & Credit Administrator - 12 month maternity contract

Salary: £30,000

Location: Stockley Business Park, Uxbridge - Office-based role

A well-established company in the printing industry is seeking a Customer Service and Credit Administrator to join its team at Stockley Business Park, Uxbridge. You will be delivering high-quality after-sales support, handling spare parts enquiries and complaints, processing credits, resolving invoice queries and coordinating returns and courier logistics. You'll work closely with customers, internal teams, suppliers and warehouse partners to ensure a smooth and efficient service.

Candidate must be available immediately for a 12 month contract and looking to start ASAP.

Key Responsibilities

• Handle customer enquiries and complaints relating to spare parts, ensuring timely and effective resolution
• Process credits for spare parts and consumables accurately and in line with company procedures
• Investigate customer invoice queries and record all complaints and relevant details within the dispute management system
• Prepare courier documentation, including commercial invoices and customs declarations
• Coordinate collections from customers, internal departments, and third parties via courier services
• Create and manage return deliveries within the logistics system
• Monitor and review courier performance against agreed service levels
• Maintain and develop effective working relationships with the outsourced warehouse provider
• Work collaboratively with internal teams, customers, and third party suppliers to support operational efficiency
• Take ownership of tasks, ensuring they are completed promptly and to a high standard
• Provide support to Customer Service and Reverse Logistics teams as required

Experience & Skills

• Experience in office based customer service and administration
• Experience of spare parts desirable
• Experience of custom documentation desirable; training will be provided
• Confident handling of customer queries, including returns, delays in orders and missing items
• Strong IT skills, including Microsoft Word and Excel, SAP (desirable or a similar CRM system)
• Excellent attention to detail and problem solving skills

Benefits

• 25 days' holiday
• Contributory pension starting at 5%/5%, rising with service
• Cycle to work scheme
• Free on site parking
• Free Friday breakfast
• Hours: Monday - Friday 9:00 am - 5:15 pm

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.