Customer Service & Connections Advisor

Job Specifics

• Reference No: SD089
• Location:Cambuslang
• Hours:Full Time 6 Month Contract - Temp to Perm One late shift (12.00pm-8.00pm) every two weeks, which can be worked from home & one Saturday in 10, can also be worked from home and is paid at a 25% uplift. There may also be a few 10.00 am - 6.00 pm shifts too. Monday-Friday, 37 hours per week (8.00am-4.00pm)
• Salary: £13.29, increasing after 6 months
• Closing Date: Friday 14th August 2026
• Why you should apply for this role: Job security, training opportunities, and a positive work environment.

Job Overview

Our client is seeking Customer Service & Connections Advisor to join their team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service.

As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships.

What's on Offer

• Full training and ongoing development.
• Career progression opportunities.
• Company pension scheme.
• Generous holiday entitlement.
• Supportive and professional working environment.

Main Duties & Responsibilities Key Tasks

• Respond to customer enquiries via phone, email, and online channels.
• Provide accurate information and resolve customer issues in a timely manner.
• Build and maintain positive relationships with customers and stakeholders.
• Update customer records and maintain accurate system data.
• Escalate complex queries where appropriate and follow through to resolution.
• Support customer onboarding and ongoing account management activities.
• Work collaboratively with colleagues to improve service delivery.
• Identify opportunities to enhance the customer experience.

Employer Expectations Skills/Knowledge/Experience

• Previous experience in a customer service, advisor, or contact centre role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A professional and solution-focused approach to customer interactions.
• Good attention to detail and organisational skills.
• Competent in Microsoft Office and customer management systems.
• A team player with a genuine commitment to delivering excellent service.

Qualifications/Tickets/Licences Required