Customer Service & Admin Apprentice: Orders & Scheduling

• Effective & efficient processing of customer orders
• Implement and manage a contract review process
• Ensure repeat business continuity through production
• Coordinate and control production progress reports to customers
• Support production scheduling and lead time targets
• Understand and contribute to the pricing structure ensuring margins are maintained
• Respond to enquiries on time and professionally.
  Support the strategy to increase the volume of sales in line with business objectives
• Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
• Effective documentation control both internally and externally
• Support Quality in delivering accurate and timely document packs
• Support OTIF & delivery projections for weekly, monthly & annual budgets
• Support the coordination of the Goods in and Despatch function
• Presenting & analysing information and reports wherever required
• Work as part of the team to ensure we remain our chosen market leader
• Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
• Reception duties and customer-focused contact
• Support export functions as and when required
• General administration across all departments

Key responsibilities

• Build and maintain strong, long-lasting client relationships
• Keeping clients satisfied with the organisation and maximising repeatable business
• Update customers on key performance indicators weekly/monthly/quarterly
• Ensure the CRM system is utilised and accurate

Continual service improvement, including but not limited to:

• Order processing, order acknowledgement
• Order Progressing
• Despatching & invoicing
• Process Improvements within the department and business to support the customer requirements
• Responsible for legal and compliance-related document management processes through systems utilisation.