Customer Service Agent (Finnish Speaking)

Customer Service Agent (Finnish Speaking)

Location: Malta Hybrid

Salary: €25,000 - €30,000

About the Role

We're looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you'll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.

Responsibilities

• Support customers in Finnish and English via chat, email, and phone
• Assist with account queries, verification, deposits, withdrawals, and promotions
• Review KYC documents and perform security checks
• Resolve customer issues professionally and efficiently
• Collaborate with teams such as Risk, Fraud, and Responsible Gaming
• Maintain accurate records in line with internal and legal requirements
• Support translation and localisation tasks when needed
• Contribute to a positive and collaborative team environment

What We're Looking For

• Fluent Finnish and English, written and spoken
• Strong communication and customer service skills
• Comfortable working shifts, including future night shifts
• Flexible and motivated to grow within a scaling company
• Responsible, accurate, and detail-oriented
• Previous customer support experience is a plus
• Interest in online gaming or sports betting is an advantage

What's Offered

• Hybrid working model
• Lunch allowance for office days
• Full reimbursement of office parking costs
• Growth and development opportunities within a fast-growing company