Customer Service Agent

Customer Service Agent

Application Deadline: 4 October 2026

Department: Supply Chain

Employment Type: Fixed Term Contract

Location: Glasgow

Description

Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines. Please note, this is a 2-year fixed-term contract.

Key Responsibilities

• Processing orders and taking calls from our customers when needed
• Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
• Enhancing customer service experience wherever possible
• Keeping accurate records and documenting customer service actions
• Managing volumes to achieve daily department SLA's

Skills, Knowledge & Expertise

• Proven work experience in a similar type of role focused on customer service
• Excellent knowledge of management methods and techniques
• Experience working closely with clients and customers
• Experience handing customer issues and complaints professionally and efficiently
• Enthusiastic and proactive
• Complaint resolution
• Work collaboratively with relevant stakeholders
• Organised and efficient
• Resilient and able to work under pressure
• Results and targets focused