Customer Service Agent

Overview

Customer Service Agent

Location: Uxbridge
Hours: 40 Hours per week Mon-Fri 08.30 to 17.30
Salary: £28,000 per annum

Do you want to work in a role where every day is different? Do you want to learn new skills and be part of a large diverse team? Do you have great communication and administrative skills?

We are looking for a Customer Service Agent to join our team in Uxbridge and provide a high standard of customer service to our on-street contracts. You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment.

What will you do?

• Work as a multi-functional and flexible member of the Customer Service team, capable of working effectively in a multi-contract environment
• Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
• Undertake administrative tasks to help ensure that all contracts' KPI's and SLA's are met.
• Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
• Handle telephone calls professionally and in line with the laid down expected service level
• Manage queries and strive for solutions to customers problems to a satisfactory end

What will you bring?

• Customer service experience
• Excellent written and oral communication skills
• Time management
• Attention to detail
• High level of competence with Microsoft Office Programs.
• Strong organisational skills and ability to prioritise.

What is on offer to you?

• £28,000 per annum (reviewed upon probation completion)
• 40 hours per week Mon-Fri 08.30 to 17.30
• Training and Development
• Employee Discount Scheme
• Pension Scheme

If this sounds like the role for you, please apply now and a member of the recruitment team will be in touch.

APCOA is an equal opportunities employer.