Customer Service Agent

Contact email:

Location: Glasgow

Organisation: Wheatley Group

Hours: Full time

Contact phone:

Wheatley Solutions

Role: Customer Service Agent
Salary: Competitive salary
Contract: Temporary / Permanent
Hours of Work: 35 hours per week, working five days over seven between 8.00am and 10.00pm. Part-time opportunities may be available.

Location: Lipton House, 170 Crown Street, Glasgow, G5 9XD

All training will be delivered at Lipton House.

Customer Service Agent

Are you passionate about helping people and delivering great customer service? Do you enjoy working in a fast-paced environment and using a variety of digital tools? If so, we'd love to hear from you.

About the Role

As a Customer Service Agent, you'll be the first point of contact for customers, providing a friendly, professional and efficient service across a range of communication channels, including telephone, email, webchat and SMS.

You'll support customers with a variety of enquiries, ensuring they receive the information and assistance they need, while delivering a positive customer experience at every interaction. Working as part of our Customer First Centre, you'll help connect customers with the right services and support across Wheatley Group.

What We're Looking For

We're looking for people who:

• Are confident communicators with strong listening skills.
• Enjoy helping people and solving problems.
• Are comfortable using computers and a range of digital systems.
• Can work effectively as part of a team in a busy environment.

What We Offer

As part of Wheatley Group, you'll have access to a sector-leading benefits package, including:

• Generous annual leave entitlement.
• Contributory pension scheme.
• Enhanced family-friendly leave policies.
• Health and wellbeing benefits, including our Employee Assistance Programme.
• Access to staff inclusion networks.
• Support for learning and development.

Committed to Inclusion

At Wheatley, we're committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from all backgrounds and particularly encourage applications from underrepresented groups.

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