Customer Service Agent

Pertemps are recruiting for multiple Customer Service Agents to join a leading Health Services Provider. The Customer Service Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Service Agent:

• Provide frontline support via telephone, email, and live chat

• Handle enquiries with empathy, professionalism, and efficiency - including during high-demand periods

• Book appointments and coordinate plans in line with operational requirements
• Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions

• Maintain accurate and timely records across internal systems (e.g., Salesforce).

• Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery

• Provide clear, accurate service information to customers in a friendly, courteous manner

• When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.

Requirements:- At least 3 years' experience in a customer-facing or support role. - Experience of using databases and a proficient IT user. - Outstanding verbal and written communication skills.- Experience working in a fast paced, customer handling environment.- Clear understanding of confidentiality and handling sensitive information.- Self-sufficient and a problem solver.- Happy to undertake a DBS check. The Role:- Fully remote, home based (all IT equipment will be provided). - Monday - Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.- Salary of £24,000 - £26,000 depending on experience.