Customer Service Agent - Mortimer Clarke Solicitors Worthing (Hybrid)

Customer Service Agent - Mortimer Clarke Solicitors Worthing (Hybrid) Job Summary

Mortimer Clarke Solicitors (MCS) is hiring Customer Service Agents to join its award winning team in Worthing, West Sussex. This hybrid role offers a starting salary of £27,082/year, plus monthly performance bonuses (potentially £400-£600 extra), structured training, and excellent benefits.

The role involves handling inbound and outbound calls, supporting vulnerable customers with care and empathy, and helping them manage affordable repayment plans to achieve financial recovery.

About Mortimer Clarke Solicitors

MCS is a specialist litigation law firm established in 2007, employing over 170 people. The firm is part of Cabot Credit Management Group, a European leader in credit management services. MCS has won multiple industry awards, including Best Legal Services Provider at the CCS Awards in 2023 and 2025.

As part of Encore Capital Group, MCS is proud to be Great Place to Work Certified across several countries, including the UK.

Key Responsibilities

• Handle inbound and dialler based outbound calls
• Provide exceptional customer service via telephone
• Confidently discuss sensitive topics and support vulnerable customers
• Tailor affordable repayment plans to help customers manage debts
• Meet call KPIs and quality standards
• Work with customers to promote financial stability and recovery

Candidate Requirements

• Customer service or call centre experience preferred
• Comfortable working in a professional, busy environment
• Strong listening skills and ability to deliver empathetic solutions
• Ability to meet KPIs and quality standards

Important: Successful candidates must undergo a basic credit check and criminal background check. MCS cannot proceed with candidates who have a CCJ, IVA, or Bankruptcy on their credit file, or those without full right to work in the UK.

Training & Schedule

• Induction: 5 weeks of in office training (Monday-Friday, 8:00 AM-4:30 PM)
• Post training shifts (40 hour contract):
  • Mon-Fri: 8:00 AM-4:10 PM
  • Mon-Fri: 10:00 AM-6:10 PM
  • Mon-Fri: 12:00 PM-8:00 PM
  • 1 in 3 Saturdays: 9:00 AM-1:00 PM
• Hybrid working: 3 days onsite, 2 days remote (once competent)

Compensation and Benefits

• Salary: From £27,082/year
• Monthly performance bonus (£400-£600 potential) Why Join MCS?

  This is a rewarding role where you'll help customers regain financial stability while working in a supportive, award winning environment. With structured training, hybrid flexibility, and strong career development opportunities, MCS offers both stability and growth.

  Application Process

  Start your job application

  Job Type: Full time
  Pay: From £27,082/year + monthly bonus
  Location: Worthing BN11 1QP (Hybrid: 3 days onsite, 2 days remote)
  Start Date: April 20, 2026