Customer Service Advisor x8

Customer Service Advisor x8Location: Harlow, EssexSalary: £28,517 per annumStart Date: Monday 21st SeptemberHours: Full Time, Monday to Friday (37.5 hours per week)Shift Pattern: Rotating weekly: Week 1: 8:00am - 4:30pm / Week 2: 9:30am - 6:00pmWorking Pattern: Office-based during training and probation, with hybrid working available after successful completion of the 6-month probation period. We're looking for Customer Service Advisors to join a growing customer operations team based in Harlow. This is a fantastic opportunity to join a supportive organisation where delivering an excellent customer experience is at the heart of everything they do. This is a busy, office-based role where you'll handle a variety of customer enquiries, investigate issues, provide updates, and work closely with internal teams to ensure every customer receives a professional and efficient service.What You'll Be Doing

• Handling inbound customer enquiries over the phone.
• Taking ownership of customer queries from initial contact through to resolution.
• Investigating customer issues and gathering relevant information.
• Updating CRM systems and maintaining accurate customer records.
• Liaising with internal departments to resolve enquiries efficiently.
• Providing excellent customer service with empathy and professionalism.
• Completing administration and ensuring all case notes are accurate.
• Supporting colleagues and contributing to a positive team environment.

What We're Looking For

• Previous customer service or contact centre experience.
• Excellent communication and listening skills.
• Strong attention to detail and organisational skills.
• Confident using Microsoft Office and CRM systems.
• A positive, resilient and professional approach.
• Ability to manage multiple enquiries in a fast-paced environment.

TrainingSuccessful candidates will start on Monday 21st September 2026 and complete a comprehensive three-week training programme. The role is fully office-based throughout training and the 6-month probation period, with hybrid working available upon successful completion of probation.Apply Today This role is being managed by Danielle at CCP Recruitment. If you're passionate about delivering excellent customer service and are looking for your next opportunity within a supportive, fast-paced environment, we'd love to hear from you. Apply today!CCP Recruitment Recruitment has changed. Technology has transformed how people search, connect and hire, but we still believe the best recruitment is built on relationships, trust, and genuine human connection. At CCP, we take the time to understand every client, every candidate, and every opportunity, delivering recruitment solutions that are personal, strategic and effective. Because great recruitment starts with people, is built on partnership, and drives progress.