Customer Service Advisor (Welsh Essential)

Customer Service Advisor (Welsh Essential)

Job title: Customer Service Advisor (Welsh Essential)
Location: Bridgend Campus
Salary: £25,948 per annum (Salary Scale 2)
Contract: Full Time, Permanent (37 hours per week)
Status: Monday - Friday on a rota basis 8am - 8pm

Job Purpose

To provide an outstanding support service in Welsh and English to all Bridgend College students and stakeholders.

Responsibilities

• Answer phone calls, enquiries and LiveChat confidently in Welsh.
• Deliver a high quality customer focused service.
• Implement and maintain administration systems.
• Use Google Suite effectively.
• Provide good interpersonal support.

Qualifications & Attributes

• Excellent communication skills in Welsh (essential) and English.
• Team player, resilient, and supportive.
• Ability to work effectively on a rota schedule.
• Experience with customer service systems and administration is desirable.

Equality and Diversity

Bridgend College encourages applications from all backgrounds. We are a Disability Confident Leader and will interview all candidates who meet the essential criteria, offering reasonable adjustments throughout the recruitment process.

Additional Requirements

• Evidence of identity and eligibility to work in the UK.
• Passing an enhanced DBS disclosure for child and adult workforce.

How to Apply

Apply online. Provide personal statement indicating Welsh language preference and any other relevant details.