Customer Service Advisor (Housing Repairs)

Customer Service Advisor (Housing Repairs) - PART TIME
Location: West London
Contract: 3 Months Ongoing
Hours: Part Time - Minimum 22.5 hours per week
Working Hours: Monday to Friday, between 8:00am and 6:15pm
Working Pattern: Hybrid after training

We are currently recruiting for a Customer Service Advisor (Housing Repairs) to join a local authority in West London on a 3-month ongoing contract.
You will be the first point of contact for residents contacting the council about housing services and repairs, providing a professional, helpful and customer-focused service across a range of channels.

Key Responsibilities

• Act as the single point of contact for customers contacting the council regarding housing services and repairs.
• Respond to customer enquiries at the first point of contact.
• Handle enquiries via telephone, email, web, social media and post.
• Provide accurate and timely information to residents.
• Ensure customers receive a positive and consistent experience.
• Meet agreed performance targets and contribute to high customer satisfaction levels.
• Provide a reliable, responsive and customer-focused service.
• Ensure enquiries are dealt with efficiently and effectively.
• Promote value for money and responsive housing services.
• Act as a positive role model and maintain high standards of customer service.

Working Arrangements

• Part-time position with a minimum of 22.5 hours per week.
• Working hours will be agreed between 8:00am and 6:15pm, Monday to Friday.
• Approximately 4 weeks of training will be office-based.
• Following successful completion of training, the role will move to a hybrid working arrangement.
• 3-month ongoing contract.

Requirements

• Previous customer service or contact centre experience in HOUSING REPAIRS
• Experience dealing with customers by telephone and other communication channels.
• Excellent communication and interpersonal skills.
• Strong telephone manner and ability to handle customer enquiries professionally.
• Ability to work in a fast-paced environment and meet performance targets.
• Experience within housing, repairs or a local authority environment would be advantageous.
• Strong IT and administration skills.

Apply Now - If you have strong customer service experience and are looking for a part-time opportunity within a local authority housing repairs environment, we would love to hear from you.