Customer Service Advisor Adults

Job Information

City Haringey

Province Lincolnshire

Postal Code N8

Job Description 3-Month Contract with Local Authority

Customer Service AdvisorCare & Wellbeing Hub (Adults)

Summary

• The Customer Service Advisor will serve as the initial point of contact for inquiries directed to Lincolnshire County Council's Adult Care Teams. This role is crucial in delivering high-quality information, advice, and support to residents, carers, and professionals, ensuring their needs are met with efficiency and empathy.

Responsibilities

• Handle inbound telephone and email inquiries from the public, carers, and professionals regarding Adult Care, the Lincolnshire Carer Service, and the Wellbeing Service.
• Utilise a strength-based and person-centered approach to understand customer needs and provide accurate information and advice.
• Manage complex, sensitive, and sometimes emotional conversations with professionalism, empathy, and resilience.
• Apply call-control techniques to ensure inquiries are handled efficiently and effectively.
• Experience working in a busy Customer Service Centre or customer-facing environment.
• Experience handling high-volume contact via telephone and email.
• Experience in social care, health, or wellbeing settings (preferred but not essential).

Essential Qualifications

• Good standard of general education (GCSE level or equivalent).
• Excellent IT skills, including fast and accurate typing.
• Strong verbal and written communication skills.

Additional Information

• Working hours: 37 hours per week
• Shift patterns will vary between 8-6, but during training, shifts will be 9-5.
• This is an office-based assignment.
• Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
• Interviews will be held at Lancaster House, Lincoln, lasting 45 minutes in total.
• The role closes on 31st March 2026, apply ASAP.