Customer Service Advisor

Customer Service Advisor

Freelance

Full time Ref: Opened: 05/11/2026 Closes: 30/11/2026

Freelance are looking for a friendly, proactive, and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels.

Key Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Resolve issues efficiently and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with other departments to ensure timely resolution of queries.
• Provide product and service information to customers.

Skills & Experience

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service is desirable but not essential.
• Proficiency in basic computer applications.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and ongoing support.
• Opportunities for career progression.