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Customer Service Advisor

Posted 43 minutes 47 seconds ago by Student Castle

Permanent

Full Time

Customer Service Jobs

Hampshire, Southampton, United Kingdom, SO140

Job Description

Fixed term contract Main duties will include:

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
Distributing post and managing student parcel pick-up system
Front-of-house and reception duties
Preparing written correspondence as requested by other members of the management team
Receiving student payments
Assisting Property Manager in administrative actions required for all aspects of financial control including
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment requests

Ordering new office, cleaning and maintenance supplies
Preparing arrival packs for new residents
Publishing and distributing signage for notice boards around scheme
Checking returned license acceptances ensuring all relevant documents have been received
Perform room viewings for potential new residents
Assisting the Assistant Scheme Manager with administrative tasks as required
Work with the marketing team to actively promote and explore new marketing avenues
Organising social events on site, monitoring social media and updating our social media streams

Other Duties

Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
Perform and document regular inspections of resident's flats
Monitoring social media and updating our social media streams
Receiving student payments
Preparing written correspondence as requested by other members of management team
Publishing and distributing signage for notice boards around the scheme
Work with the marketing team to actively promote and explore new marketing avenues