Customer Service Advisor

Customer Service Representative - Customer Service Advisor - Customer Service Administrator

Office & Hybrid based - Hungerford

Mon - Fri (40hrs) - £30,000-£35,000 on experience

• Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?
• Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?

Our client, a leading national provider of commercial equipment service & maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford.

Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, WhatsApp and email.

The Role

• Handling incoming customer calls, emails and WhatsApp enquiries in a professional and friendly manner.
• Acting as the first point of contact for customer queries, providing helpful advice and support.
• Troubleshooting equipment and machine-related issues, resolving problems where possible.
• Logging product and service issues
• Processing customer transactions, refunds and other administrative tasks.

The Ideal Candidate

You will ideally have:

• Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
• A friendly and professional telephone manner.
• Excellent communication skills
• Good basic IT skills, including Microsoft Outlook, Word and Excel.
• The ability to multitask, prioritise workloads and remain calm under pressure.
• A proactive approach to problem-solving, with the confidence to take ownership of customer enquiries.

Full training will be provided, including support with product and equipment troubleshooting.

Hours, Salary & Benefits

• Working hours: Monday to Friday, 40 hours per week
• 8am-4pm or 9am-5pm
• Salary: £30,000-£35,000 per annum, negotiable depending on experience.
• Office-based in Hungerford or the option to work from home.
• 25 days annual leave + bank holidays + extra day off for your birthday!
• Company pension scheme.
• Full training and ongoing support.
• Overtime opportunities.