Customer Service Advisor

Our client is looking for a Customer Service Advisor to join their team and play a key role in delivering an exceptional experience to customers across their global markets.

This is an excellent opportunity for an organised and customer-focused individual who enjoys building positive relationships, solving problems and working collaboratively in a fast-paced environment.

Customer Service Advisor

Permanent

Salary is DOE

Monday - Thursday 8:45am-5:00pm Friday 8:45am-16:30pm (39 hour week) - Hybrid Working

Kingsbury, Greater London

Job Description

• Acting as a first point of contact for customers and supporting the smooth processing of orders.
• Processing customer orders accurately and ensuring all relevant specifications and information are correctly entered onto the system.
• Contacting customers where clarification is required and resolving queries relating to orders, products or services
• Assisting with general administrative activities, ensuring documentation and records are maintained accurately and are readily available when required.

Essential Experience/Skills/Qualifications

• 1-2 years' previous customer service experience, preferably within a commercial, technical or manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail, particularly when processing customer orders and specifications.

Company Benefits

• Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
• Life Assurance (3x annual salary)
• Business travel insurance
• Option to join Private Healthcare Scheme after 3 months
• Cycle scheme, Home and Tech, Discounts on retail platforms
• Electric Car scheme (salary sacrifice)
• YuLife Employee Benefits and Wellbeing app
• Learning and development opportunities
• 25 days + BH holidays