Customer Service Advisor

Customer Service Advisor
(Known internally as a Senior Property Services Advisor)

Beeston, NG9 1LA - £29,025 - £30,553 - 37.5 hours, Monday to Friday
Fixed-term contract (6 months) commencing 5 October 2025

Free parking available (subject to availability)

The office is conveniently located just a 10-minute walk from Beeston Train Station.

Are you passionate about delivering excellent customer service and solving problems? Join our Customer Contact Team and play a key role in supporting customers with property repair and maintenance enquiries.

As a Senior Customer Service Advisor, you'll work in a fast-paced environment, handling customer enquiries across multiple channels and ensuring issues are resolved efficiently and professionally.

Why Join Us?

• Competitive salary and benefits package
• Full training and ongoing development
• Supportive and inclusive team environment
• Opportunity to make a real difference to customers
• Hybrid working available once fully trained (on applicable shifts)

What We're Looking For

• Excellent communication and problem-solving skills
• A positive, customer-focused attitude
• Ability to thrive in a busy team environment
• Previous customer service experience is desirable but not essential

You'll be required to work between 8am and 6pm, Monday to Friday, on a rotating shift basis. Once fully trained, you'll have the flexibility to work remotely when on a 10am to 6pm shift.