Customer Service Advisor

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Customer Service Advisor

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for Customer Service Advisors across the UK. Are you ready for a new challenge and passionate about delivering top-notch customer service? Join our incident response team as the first point of contact for customers at the start of their claim journey. You will handle calls about home emergencies requiring immediate attention or more substantial property damage claims. This role is perfect for individuals from motor FNOL roles, insurance administrators, or coordinators looking to transition into property claims handling. It's also ideal for anyone from an insurance background wanting to move into property or those keen to enter the industry. Join our global business and be part of a dynamic, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team.

Typical day in the life as a Customer Service Advisor

• Handling inbound and outbound calls from customers for a variety of queries
• Dealing with clients to deliver the best service we can offer
• Providing excellent customer service at all times

The skills you will have when you apply

• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment.
• Computer literacy- you'll be using a variety of in-house databases!
• Enthusiasm and a genuine desire to learn.
• A can-do attitude.

Some of the perks of working at Sedgwick

• Remote and hybrid opportunities available
• Supportive and friendly team to help you develop in the role
• Excellent career opportunities

What we'll give you for this role

• Remuneration & more
• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Other benefits
• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see