Customer Service Advisor

Reed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client. This Customer Service Advisor opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Advisor, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations.

About the Role:

• Handling inbound customer enquiries via telephone, email and web chat

• Resolving customer queries efficiently and professionally

• Updating customer records and maintaining accurate documentation

• Liaising with internal departments to ensure excellent service delivery

• Processing orders, requests and account updates

• Delivering exceptional service and demonstrating a professional approach at all times

About You:

• Previous customer service or contact centre experience desirable

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and a customer-focused mindset

• Highly organised with strong attention to detail

• Confident using Microsoft Office and CRM systems

• Positive, proactive and able to manage multiple priorities

Benefits:

• Competitive salary with annual salary reviews

• Hybrid working opportunities following probation

• Performance-related bonus scheme

• 25 days annual leave plus bank holidays

• Employee Assistance Programme and wellbeing support

• Career progression opportunities within a growing organisation

• Enhanced pension contribution scheme

• Free on-site parking and excellent transport links

• Ongoing training and professional development

If you are interested in this Customer Service Advisor role, please apply today. Reed Business Support look forward to assisting you with the next step in your career.