Customer Service Advisor

Customer Service Advisor - Office

Chippenham

£13.46 per hour

Ongoing temporary contract

Monday to Friday, 5 days in the office

We are seeking a detail-oriented and organised Customer Service Advisor to join our team in Chippenham. This role focuses on ensuring driver and vehicle compliance across the UK and international regions, supporting a smooth and compliant fleet operation.

Key Responsibilities - Customer Service Advisor

• Monitor drivers' compliance status across multiple regions, including the UK, Northern Ireland, and other countries.
• Proactively identify and address compliance issues using internal systems (e.g., licence expirations, MOT status, DVLA checks, medical certifications, insurance coverage, and region specific requirements).
• Communicate professionally with drivers via email or phone to resolve issues, providing clear guidance on corrective actions (such as renewing licences, updating insurance, or completing required training/e learning).
• Verify the authenticity and accuracy of submitted documents, including driving licences, medical certificates, MOT certificates, and insurance documents.
• Manage the collection, processing, and filing of documents (both electronic and manual, in line with regional regulations).
• Collaborate with team members to manage departmental workload, respond to assigned tasks, and share knowledge of processes and solutions.
• Undertake any other duties or special projects as required.

Requirements - Customer Service Advisor

• Strong attention to detail and organisational skills.
• Excellent communication skills (written and verbal) for professional interactions with drivers and colleagues.
• Comfortable working with compliance systems and databases (training provided on specific tools).
• Ability to handle sensitive information confidentially and verify document authenticity.
• Previous administrative experience is essential; experience in fleet, compliance, or transport administration is advantageous but not required.
• Proficient in Microsoft Office (Outlook, Excel, Word).