Customer Service Advisor

East Suffolk Council Customer Service Advisor

Location: East Suffolk Council, East Suffolk House, Melton, Woodbridge and Riverside, Lowestoft.

• Salary: £25,583 - £28,142 per annum FTE
• Band: 2/3 (SCP 5 to 11)
• Hours: 37 hours per week
• Type: Permanent

Responsibilities

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact. Commitment to the team and the Council's cultural values will play a key part in the role.

Requirements

• Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner.
• IT competence with the ability to work well as part of a team and using your own initiative.
• Knowledge of the services East Suffolk Council provides is advantageous; full training will be provided.
• A minimum of four GCSEs at Grade A -C / 4-9 (including English and Mathematics), or equivalent. An NVQ Level 2 Customer Services qualification would also be advantageous.

Working Conditions

The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working. The operational needs of the business will determine where the successful candidate will work on a rota basis. During the training programme most of the time the successful candidate will be office based.

Benefits

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Free car parking (for when you are working in the office)
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

For further information, please see the benefits brochure.