Customer Service Advisor

Overview

Our Customer Service Advisors deliver the highest levels of service to customers in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the heart of our business, helping customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department. This role is a fixed-term contract for 6 months.

About the Role

You will be part of our in-store Customer Service team based on the 3rd floor of our iconic Harrods building. Their mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods. Everything the team does is about seamlessly supporting the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and reflect our luxury brand. In-person help is provided by a team of specialists, who work together to deliver an exceptional experience for every visitor shopping with Harrods.

About You

You are passionate about customer service and with your friendly and welcoming manner you can confidently resolve issues or queries that customers raise with you. You are a team player who takes initiative and strives to exceed customers' expectations.

• Be self-motivated and organised, with strong listening skills.


• Have good communication skills, with the ability to liaise with various departments.


• Be resilient, and adaptable to your audience and environment, believing that anything is possible.


• Be a problem solver, asking questions and listening effectively.


• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.


• Display knowledge of Microsoft Office, Word, Excel, PowerPoint.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers and sought-after brands from around the globe. Our combined mission is to make visiting our Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we'll do something remarkable for you. We offer a friendly environment to inspire your best work, with abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Additional Information

Time Type: Fixed Term

Department: Customer Service Team KB (Natalia Latcheva)

As one of the world's most prestigious brands and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. We offer an unforgettable experience for our customers and an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as programmes that reward and recognise employees for exceptional performance. Our employees can accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.