Customer Service Advisor

Salary: £28000 per annum

Hours: Monday to Friday 9am to 5pm

Location: Leighton Buzzard/Hybrid

Job Type: Permanent

Customer Services Advisor - Profile

Reporting to the Customer Services Manager, the Customer Services Advisor is responsible for ensuring excellent customer service and support to the sales team in line with organisational objectives.

The role involves a variety of responsibilities across customer service, order processing, and maintenance of the database and customer records. The Customer Service Advisor should be able to enhance relationships and build customer loyalty by responding to internal and external needs in a timely and courteous manner.

This position requires the ability to manage multiple priorities at once and adapt easily in a fast-changing environment.

Responsibilities Summary

• Process customer orders and/or enquiries in a timely manner by phone or email
• Act as a liaison between sales representatives and customers, providing order status updates and relevant information
• Responsible for all administrative tasks related to orders, such as: issuing and distributing purchase orders to suppliers and ensuring proper follow-up
• Sending order confirmations, invoices and packing slips for shipping to customers
• Maintaining the customer database
• Proactively suggest additional and/or alternative products and services to meet customer needs
• Monitor orders as they move through the system to ensure they are processed and shipped on time
• Conduct follow-ups with customers to ensure shipments are complete, identify and resolve issues, and determine any additional needs
• Communicate relevant follow-ups internally
• Coordinate and handle customer complaints
• Collaborate with the Customer Services Team to regularly review issues and non-conformances, understand business priorities, and implement improved processes

Experience & Profile

• Minimum 2 years' experience in a similar position
• Minimum of 2 A Levels (A-C) plus GCSEs (A-C) including English and Mathematics, or equivalent qualification/experience
• Customer focused and driven
• Computer literate with a working knowledge of standard operating systems and Microsoft Office essential
• Excellent written and verbal communication skills
• Ability to prioritise and handle multiple tasks
• Excellent attention to detail
• Strong problem-solving skills
• Collaborative and results driven