Customer Service Advisor

Your new companyWe are looking for enthusiastic and customer-focused Customer Service Advisors to join our Housing Repairs and Tenancy Services team.In this role, you will be the first point of contact for residents calling about a wide range of housing-related issues. These enquiries can range from routine repairs, such as broken windows and faulty doors, to emergency situations including burst radiators, serious leaks, fire hazards, and other urgent health and safety concerns.Your new roleYou will be responsible for gathering accurate information, assessing the nature and urgency of each enquiry, and ensuring residents receive the support they need. This may involve resolving issues directly, arranging repairs, or liaising with specialist housing teams and contractors to ensure problems are addressed quickly and effectively.Answer incoming calls relating to housing repairs and tenancy enquiries.Accurately record details of reported issues and assess repair priorities.Identify emergency and non-emergency repairs in line with company procedures.Provide clear advice and guidance to residents regarding their enquiry.Raise repair orders and schedule appointments where appropriate.What you'll need to succeedExcellent communication and customer service skills.Ability to remain calm and professional in challenging situations.Strong listening skills and attention to detail.Experience working in a contact centre, customer service, housing, or repairs environment is desirable but not essential.What you'll get in returnYou will receive weekly pay at the rate of £13.45 per hour, inclusive of holiday. This role is fully in office based in Birmingham for the first 8 weeks during training. After the 8 weeks, this will be a remote role.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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