Customer Service Advisor

Customer Service Advisor £26,500 + Monthly Bonus Stratford-Upon Avon

Full-Time Permanent Career Progression Hybrid Working Potential

Looking for more than just another customer service job? If you're passionate about helping people, enjoy solving problems, and want to join a company that genuinely invests in your future, we'd love to hear from you.

We're recruiting Customer Service Advisors to join our client's growing, friendly team based in Stratford Upon Avon. Whether you're already working in customer service or have contact centre experience, this is an opportunity to build a long term career with excellent training, ongoing support, and genuine progression.

What you'll receive

• £26,500 starting salary
• Monthly performance bonus of up to £250
• Salary reviews and increases based on length of service
• Hybrid working available after probation (subject to business needs)
• 30 days' annual leave, increasing with service
• 3 weeks of fully paid training
• Dedicated Learning & Development Academy
• Clear career progression opportunities - many of our managers started as Customer Service Advisors
• Friendly, supportive team with a people first culture

The role

As a Customer Service Advisor, you'll be the first point of contact for customers, helping them resolve queries and delivering an outstanding experience.

Responsibilities

• Handling inbound and outbound customer calls
• Understanding customer needs and providing the right solutions
• Updating customer records accurately
• Working towards achievable performance targets
• Delivering professional, friendly service on every interaction

What we're looking for

We're looking for people who are confident communicators, enjoy working with customers, and take pride in delivering excellent service.

Qualifications

• Previous customer service or contact centre experience
• Strong communication and listening skills
• A positive, professional, and empathetic approach
• The motivation to achieve targets while maintaining high service standards
• Reliability, enthusiasm, and a desire to develop your career

Why join our client?

This isn't just another call centre role. It's an opportunity to join a company that values its people, rewards hard work, provides excellent training, and offers real opportunities to progress your career. If you're looking for stability, development, and a supportive team where your contribution is recognised, we'd love to hear from you.