Customer Service Advisor

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Pinnacle Group are looking to recruit a skilled Customer Services Advisor to join our Homes Team based in Speke.

Your responsibilities will include handling inbound and outbound calls, providing assistance to customers complaints and/or queries and ensuring accurate diagnosis of repairs.

You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a hybrid role with 3 days in the office each week. The working hours are 8AM-4.30PM, Monday-Friday.

Key Responsibilities

• Handling multiple call types to include repairs, general home enquiries and complaint calls ensuring all complaints are diagnosed accurately, all complaints logged efficiently and families are provided with an accurate response to their home inquiry.
• Ensure all related repairs are diagnosed, recorded accurately and updated where appropriate within the available IT systems.
• Deliver clear communications with every family member to maximise access opportunities where new appointments are created.
• Proactively communicate with both RAMS to ensure transparency of specific family circumstances.
• Ensure no appointments are booked beyond the target time for the appointment and also drive speed to aim for a resolution at the earliest opportunity.
• Providing impeccable levels of service to the armed forces families.

Key Requirements

• Strong customer service skills and at least a year's experience within a customer facing / verbal role.
• Able to communicate clearly both verbally and written.
• Able to maintain effective working relationships at all levels, and work collaboratively with client and supply chain organisations.
• Exceptional telephone manner.
• Successfully completes SC security clearance.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.