Customer Service Advisor

Customer Service Advisor - Flexible Response Unit

Location: Stoke on Trent (ST1 6AU) - Fully onsite

Hours: Monday to Friday, 37 hours per week (flexible start times: 8-4 or 9-5)

Contract: Temporary until 31/01/2027 (with potential extension)

Pay Rate: £12.86 per hour, increasing to £13.25 at week 12

Start Date: Monday 27th July 2026

Our client, a reputable public sector organisation, is hiring Customer Service Advisors to join their Flexible Response Unit. In this dynamic role, you'll support multiple teams across various areas, providing vital assistance during busy periods or backlogs. Assignments may last from a few weeks to several months, offering a varied and fast paced environment where adaptability is key.

What you'll be doing:

• Handling inbound calls from service users and professionals, providing clear updates on applications and court cases
• Processing and maintaining case information with high accuracy
• Issuing court orders and updating relevant systems
• Managing correspondence, reports, and documentation
• Performing general admin tasks such as photocopying, scanning, and filing
• Completing data entry to required standards

What you'll bring:

• Customer service experience, ideally in a contact centre setting
• Strong administrative skills with the ability to manage high volume workloads
• Calm, assertive approach in challenging or sensitive situations
• Excellent communication and active listening skills
• Ability to work confidently in a fast paced, phone based environment

Additional info:

• Must be available to start on 27th July 2026
• No pre booked leave within the first 3 weeks of the assignment
• A Basic DBS check and 3 years of references will be required before start

If you're adaptable, customer focused, and ready to make a difference in a vital public service role, apply now! Due to high interest, only shortlisted candidates will be contacted.

Brook Street is proud to support the Armed Forces Covenant and, as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.